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Returns

Babyface hope you will be delighted with your purchases from us. If anything fails to meet your expectations, we would really like to hear about it (enquiries@babyface.uk.com). If you wish to return a product to us for any reason you may do so within 28 days of the despatch date. It must be in a saleable condition and with its original packaging.

We will refund the price at the time of sale or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items. This does not affect your statutory rights. Here are some notes about how we deal with returns, replacements and refunds.

  1. Faulty, damaged or incorrect items. We will happily replace or you may return the item for an exchange or a full refund. Please contact us at enquiries@babyface.uk.com to arrange the return.
  2. Cancellations. We are happy to refund any item if you change your mind within 7 days, and will need to be notified in writing (email is fine), provided the items are in perfect condition. We are happy to accept returns after 7 days, but we will not be able to refund the delivery charge.

For all returns we ask that you take care to return the items to us in the condition that you received them. Our returns address is: Babyface Designs Ltd, Unit C 1, Send Business Park, Tannery Lane, Send, Surrey, GU23 7EF

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